Q. Will I receive confirmation of my journey?

A. When booking online, you will receive two separate emails. The first email confirms we have successfully received your payment, and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your driver has been allocated, and you're all booked. If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.

Q. How do I pay?

A. You can pay by credit/debit card, PayPal. We accept all major cards including American Express.

Q. Do you provide a receipt?

A. We will email you a receipt with a booking reference and contact number by email.

Q. Is the payment secure?

A. Yes, this payment is 100% safe, and we do not store your card details on our system.

Q. Are there any surcharges?

A. We do not charge a fee to book with a credit card or PayPal nor do we charge a booking fee or a service charge. A. When booking online, you will receive two separate emails. The first email confirms we have successfully received your payment, and we are in the process of confirming your journey with our fleet. A second email will be sent to you confirming your driver has been allocated, and you're all booked. If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.

Q. Is the payment secure?

A. Yes, this payment is 100% safe, and we do not store your card details on our system.

Q. Are there any surcharges?

A. We do not charge a fee to book with a credit card or PayPal nor do we charge a booking fee or a service charge.

Q. Why is the price I've been quoted more than advertised on the website?

A. The fares advertised are our typical fares for our standard vehicle, however, fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.

Q. Can I book a vehicle with a child seat?

A. Should you require a car seat, please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.

Q. Do I need to tip?

A. No, the price you pay covers everything.

Q. Where do I meet my driver when I land at the airport?

A. Your driver will be waiting for you in arrivals holding a 'meet & greet' board with your name clearly written on it.

Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

Q. When do I need to be at the airport by?

A. We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security.

- Long-haul and El Al: three hours before scheduled departure

- European flights: two hours before scheduled departure

- UK and Ireland flights: 90 minutes before scheduled departure

Q. Do you need to know the flight number or terminal building?

A. It's best you give us the flight number or airline name, from this, we can work the rest out. Don't worry if you don't know the terminal number.

Q. Am I charged if my flight is delayed?

A. No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

Q. I'm a single female passenger, How safe are your drivers?

A. When you travel with us, you'll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years experience. All journeys are logged, The details of the journey are comprehensive, and they include drivers details, pick up and drop off details, plus the journey is tracked via GPS.

Q. Tell me more about Passenger Safety?

A. We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Public Carriage Office (PCO) and are fully insured. Also, they all guarantee an exceptional level of customer service via email and over the phone.

Our partners are fully licensed with the PCO, which means:

- Drivers have passed criminal record checks with the Criminal Records Bureau.

- Drivers have passed medical checks.

- Drivers hold valid full UK driver’s licenses.

- All cars have MOT certificates for safety every six months.

Q. Do you operate a fixed price policy?

A. Price quoted online is the price you pay.

Q. Are there any time restrictions?

A. No, we operate 365 days a year, 7 days a week, 24 hours a day.

Q. How long will the driver wait for me?

A. Your ride includes 15 minutes’ waiting time for standard pickups, 30 minutes for Eurostar pickups and 60 minutes for airport pickups (unless otherwise stated).

Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

Q. What are ‘one-way’, ‘return’ and ‘hourly’ bookings?

A. A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of miles driven.

A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a later time/date.

An hourly booking is a booking for a period of time during which you can direct your driver. The price is based on the number of hours the car is hired for and includes a specific number of miles per hour.

Q. What is included in an hourly booking?

A. 10 miles are included for each hour of an hourly booking. The number of miles is shown alongside the price for the booking. For an additional cost, and at the discretion of the driver, it is possible to extend the number of hours or miles.

Q. Do I need to have an account with you to book a car?

A. Yes, creating an account provides an easy way to manage all of your car bookings in one place.

Q. How do I know you have availability?

A. We have a network of over 100s operators, if we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price.

If you're booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

Q. I have not received my booking confirmation email?

A. The first thing to do is check your spam folder, If you can't find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made with your booking.

Q. How do I know the service is reliable?

A. To date, we have provided ground transport services for over 1000s happy customers.

Q. Are your drivers licensed?

A. Yes, it is required by UK Law that all private hire companies are licensed by the Public Carriage Office or Transport for London.

*All bookings are subject to our standard terms and conditions.