Terms & Conditions 2023
NobleRides
Please note that all online bookings are subject to NobleRides chauffeurs' approval.
1. Payments
1.1 Our payment terms for online bookings are: All payments are due in full prior to the date of the booking. For invoice clients: we apply a payment term of 14 days after the invoice is provided.
1.2 For invoice clients who book with NobleRides for the first time, we require a 100% advance payment or we request a credit card as a guarantee. We can only confirm the booking(s) if advance payment has been received or credit card details have been provided.
1.2 All our provided rates include all charges and gratuity for the driver.
1.3 Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops, and address changes will automatically be charged from the credit card that you provided upon booking.
1.4 The charge on your credit card statement will be shown as N and N.
1.5 PAYMENT METHODS: NobleRides accepts Visa, MasterCard, or wire transfer payments. However, card charges are non-refundable for booking cancellations.
1.6 All online quoted prices are inclusive of 20% VAT.
1.7 Your booking may be subject to additional waiting time and car park charges.
1.8 Rates are subject to change at any time without prior written notice.
2. Cancellation Policy
Cancellations for Cars & Minivans
2.1 Cancellations and changes are accepted by both emails at booking@noblerides.co.uk and by phone +4420 8059 1122 with written proof in any case. Other cancellation methods are not permitted. Order is considered cancelled/changed after the client receives cancellation/change confirmation by e-mail.
2.2 For general bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge. Cancellations made between 24 and 12 hours before the scheduled service time, 50% of the invoice value will be charged. While cancellations are made less than 12 hours before the scheduled service time, the full reservation amount will be charged
2.3 For events involving multiple vehicles or transfers cancellations made more than 7 days before the scheduled service time will not incur any charge. Cancellations made between 7 days and 48 hours before the scheduled service time, 50% of the invoice value will be charged for each vehicle. While cancellations are made less than 48 hours before the scheduled service time, the full reservation amount will be charged. NobleRides requires that all changes be received by email (changes cannot be made with drivers). NobleRides will do its best to change with no cost an order but reserve itself the right to charge or not the mission according to the availability. Therefore, if a change cannot be accommodated & results in a cancellation you will be charged in full for the order.
2.4 Any refunds offered will to the full amount paid excluding credit card charges.
3. Waiting Time, No Shows, Additional Stops, Public and Bank Holidays
3.1 Free Waiting time
NobleRides provides up to 60 minutes of free waiting time at airport arrivals, and 30 minutes at Eurostar arrival. For hotel or any address pick-ups, 15 min free wait time is free of charge. After 15 minutes, the hourly waiting time per vehicle is applied.
3.2 No Show
If the driver can't locate his client and the client doesn't answer the phone or contact the driver or office, this service will be considered a NO SHOW. And 100% charged. To avoid being charged for a no-show, do not leave your location without contacting our dispatch by phone+4420 8059 1122 (also on WhatsApp) or by sending an email to booking booking@noblerides.co.uk
3.3 Additional Stops
The initial confirmation of the price does not include:
– Additional hours than initially booked
– Additional stops made during the service: additional stops £20 + VAT charge applies to any stops on the way to drop off or pick up location to pick up another passenger or an item. 15 minutes grace period is allowed at stops.
3.4 Public and Bank Holidays
Online quotations do not allow at present for public and bank holidays like Christmas Day or New Year's Eve where there is an additional surcharge.
Please indicate on the quote form if your proposed booking is for a bank holiday or for any other special date.
4. Service & Safety
4.01 If you want to book a car with less than 12 hours notice – Please call our helpline: +4420 8059 1122.
4.02 Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
4.03 The chauffeur will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
4.04 We may provide subcontracted vehicles from our partners. When we hire a subcontracted driver/company, NobleRides is not liable in the event of an incident or damage. All our subcontracted partners have passenger insurance and meet the conditions to be allowed to drive for NobleRides. All types of damage must be handled directly with our partners.
4.05 By supplying your email address you permit NobleRides to contact you via email, in return, we promise never to supply your email to any third party.
4.06 We reserve the right to change your vehicle (to a similar one) or chauffeur at any time if necessary.
4.07 Every effort will be made by NobleRides to ensure that our vehicle(s) or Subcontractors' vehicle(s) arrive on time.
4.08 Our Chauffeur(s) will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
4.09 NobleRides vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customers’ properties are carried entirely at their own risk and NobleRides shall not be held responsible/liable for any loss/damage to such property.
4.10 NobleRides will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
4.11 NobleRides and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
4.12 NobleRides maintains a strict non-smoking policy in all its vehicles.
5. Damages to vehicles
5.1 Clients are responsible for any damage they cause to the interior and or exterior of a vehicle. And will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road. The client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally
5. 2 Smoking
Our vehicles are smoke-free. Clients are not allowed to smoke in vehicles. The driver can make a smoke stop. NobleRides maintains a strict non-smoking policy in all its vehicles.
The charge for non-compliance is £300.00
6. Lost Items
NobleRides is not responsible for items that are left in the vehicles, lost or damaged. We reserve the right to charge a delivery fee for returning lost items.
7. Pending Invoice
Invoices are due after 14 days. We may charge a penalty fee or interest on the outstanding amount, this accrues 10% after 30 days.
8. Miscellaneous, Child Seats and Conveyance of Animals
8.1 Client assures that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s).
8.2 Client agrees that the passenger capacity of the vehicle provided shall not be exceeded. In case of misconduct by your party, the chauffeur has the right to terminate this agreement, report to the dispatcher and charge for the time consumed in case of misleading the company without any refunds.
8.3 Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged £30 + VAT per seat. We will always aim to satisfy such requests but failure to do so will not constitute a breach of contract.
If you wish to use your own child seat you will be responsible for installing it safely and removing it at your destination. Care must also be taken to not damage the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this.
8.4 On a private hire, no animals (other than guide dogs and hearing dogs) may be carried on any vehicle without prior written agreement from the company. Please note that additional costs will incur if travelling with animals. Cost is to be confirmed with the company prior to placing a booking.
9. General Exceptions
9.1 We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a Contract that is caused by an Event beyond our control. An event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation traffic delays, tire punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts.
9.2 In the event of vehicle(s) break down, punctures, or accidents – we will do our best to finish the journey with another chauffeur, but unfortunately we cannot guarantee on-time arrival.
10. Disputes
Your use of NobleRides services indicates your acceptance of these Terms and conditions. The UK laws shall govern these Terms of Use. Any and all disputes pursuant to these Terms of Use, or otherwise between the parties, shall be submitted to binding arbitration in the local region in charge in accordance with The UK commercial rules.
Nothing contained in these terms and conditions can affect the Client's statutory rights.
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